Our Services

ARE YOU SERIOUS ABOUT REDUCING IT OPERATING COSTS?

Budgets are tight however expectations are still high for IT to deliver true competitive advantage. Your IT infrastructure has seen recent investments but is it enough to keep pace?

With even more dependency for growth on our IT systems they need to be more reliable than ever, can you demonstrate that future expenditure spent is business-aligned?

Capacity planning must be high on your agenda but are you squeezing every drop before re-investing?

Can you demonstrate that you are doing more with less?

Have The Facts At Your Fingertips

You want up-to-date information on your assets and service dependencies as well as the availability and capacity of your network, servers and business applications.

Our purpose-built appliance is rack mounted, professionally installed and configured with custom dashboards that keep you and your team with the information at your fingertips in relation to inventory, historic and realtime analysis, alerts & events.

“We needed to become more mature in the way we design, deliver and support our IT services. ICE Systems help us demonstrate our successes in a way that the business can understand.”
Darrel Van Dort – Regional IT Director - Asia Pacific

We have all heard “You need to do more with less” Detailed insights allow you to direct your investments where they will have the biggest impact. You want to be able to justify your decision then prove you made the right one.

The Six Simple Secrets Of Successful IT Services Teams

At the heart of any ICT operation is the team that runs it. The network, systems and application specialists that design, administer and maintain your IT services. They are both valuable and expensive to any organisation, if they are not contributing value to the business they are wasting money and their talents.

• CFO's Benefits - a fixed price and low cost
• Engineer's Benefits - open flexibility and deep detail
• Manager's Benefits - SLAs tracked and KPI's monitored
• Service Desk Benefits - anticipate the questions and know the answers
• User's Benefits - make systems reliable & support more predictable
• Business Benefits - keep spending in check, prove your priorities

Have You Written Your Business Case?

We know that it is sometimes difficult to justify your expenditure to improve ICT operations. ICE Systems have the experience to help you and the integrity to admit if the time is not right.

"The goal of IT must be to deliver technology to the business in a way that directly benefits the organisation."
Lee Curtis - Business Development Manager - ICE Systems

Meet or Exceed Availability Expectations On A Limited Budget

Your organisation, the users and your team place unique but often conflicting demands on your IT infrastructure. From time-to-time you seek best practices or insightful guidance to squeeze out more reliability. Issues happen but what if you could isolate faults faster and restore service quicker?

"When put side-by-side with the Big 4 enterprise tools, ICE Systems offering compares very favorably on features and it is unbeatable on price. I did a comprehensive analysis of the NMS market. This was our selection, based largely on value for money."
Andy Fry - Independent Network Specialist - Adelaide

A central purpose of a Network Operations Centre is to ensure your firm is achieving market-leading availability and utilisation. The salaries, benefits, training and ancillary costs of IT are the bane of most CFO’s lives. It certainly can't hurt to systematically prove your value and abolish any misperceptions.

Have You Consolidation, Virtualisation and Upgrade Projects Proven Their Value?

You and your colleagues are probably busy consolidating servers, virtualising, unifying communications, deploying VOIP, planning for disaster recovery, striving for higher availability, contributing to business intelligence, business-enabling or revenue generating projects. It can be exhilarating and or stressful, it all depends on the support of your management and the resources at hand.

You want to encourage collaboration, each member of your team or business managers should have their own dashboard tailored to their specific role, drawn from the same source and aligned to the IT services that they and the business care about.

You need instant access to relevant historic information presented so non-technical colleagues can understand it. Yet, your architects and senior engineers need insightful analysis and detailed statistics.
Proven, Supported and Enterprise Credible.

You probably share a lot in common with your peers, if so then more than a couple of these requirements will apply to your thought process:

• Can be scaled to environments from 10 to 10,000 servers.
• Manages Linux, Unix, Windows and Mac servers.
• Monitors servers, applications and networked devices.
• Easy to get started but flexible enough to adapt.
• At a glance information that drills down to the highest detail.
• Avoids vendor lock-in. Open data formats means data portability.
• Proven integration with legacy systems via an SOA-based architecture.
• No per-agent or per-server pricing. Predictable and scalable pricing.
• Enterprise-level availability, performance and operational efficiency.
• Support and service offerings to fit your needs and budget.

Your Time Is Money, Don't Waste A Cent.

it is often a challenge for the business to invest time or money in internal IT projects. it is not easy to prioritise when to invest in a network operations centre. Do you need help deciding if that time is now?
Should you hire a new team member instead? Or refresh some of your more bothersome infrastructure? Or write a business case that lays the foundations for your strategic vision?

CIO’s are becoming ever more diligent about capacity planning, despite being asked to delay upgrades of communication bandwidth, licenses, servers and storage capacity, the only successful outcome is dependant on truly understanding your existing IT infrastructure and how to gain the best efficiencies from it.

Juggling Budgets Whilst Improving IT Operations

It is a constant struggle to keep a current environment running smoothly, to tweak its performance and slash downtime. We know at ICE Systems having done that job ourselves and in recent years we've helped many clients to do the same.

We all know it is better to fix a problem permanently, it is not always easy to know the root cause without investing a lot of time and money. It also requires a deep understanding of both the environment and systems. To identify, isolate and pinpoint the degradation would save precious uptime and end-user credibility.

If you are investing too much time doing routine maintenance, troubleshooting, technical support, performance tweaking and change management to get any real proactive work completed and you want to step up into a more rewarding and valuable role then let ICE Systems assist you.

• HELP to fix your recurring problems once and for all
• HELP to spot bottlenecks before your phone rings
• HELP to achieve operational excellence systematically
• HELP to pragmatically align with best practices such as ITIL
• HELP to reduce your running costs and enhance your relationship with the CFO
• HELP to audit your network without wasting time
• HELP to prevent SLA outages and measure your risks
• HELP to run effective, proven health checks tirelessly
• HELP to measure your ROI and delight the board
• HELP to scope, plan, acquire and implement while eliminating risks
• HELP to get started today without fear of failure

Two Risk-Free Reasons To Contact ICE Systems Today

** subject to availability, eligibility and ICE Systems' sole discretion.